Customer Service Operations Support Analyst

Customer Service Operations Support Analyst

Location: Newcastle upon Tyne, NE27 0QW

Contract: Fixed-term (1 July 2026 - 30 June 2027)

Hours: 37.5 hours per week - Monday to friday

Pay Rate: 15.00 - 19.74 per hour (depending on experience)

About the Role

We are looking for a highly organised and detail-oriented Customer Service Operations Support Analyst to join our Customer Service Operations team. This role sits within a multi-skilled environment and requires a proactive individual with strong problem-solving abilities and a high degree of initiative.

You will play a key role in supporting operational processes, ensuring accuracy, and delivering excellent service both internally and externally.

Key Responsibilities

• Provide day-to-day operational support within the Customer Service Operations department
• Manage and maintain data across systems with a high level of accuracy
• Support business processes using tools such as SAP, Outlook and Microsoft Office
• Communicate effectively with internal teams and external stakeholders (both written and verbal)
• Identify issues and proactively resolve problems using sound judgement
• Ensure all work is completed accurately and efficiently, right first time
• Collaborate closely with colleagues to support continuous improvement

Essential Skills & Experience

• Strong English language skills (written and verbal)
• Basic proficiency in Microsoft Office 365 (Outlook, Word, Excel)
• Excellent communication and coordination skills
• High level of attention to detail and accuracy
• Strong organisation and follow-up skills
• Ability to work independently and as part of a team
• Problem-solving mindset with initiative

Desirable Skills

• Advanced Excel skills (data analysis, reporting)
• Experience with PEGA solutions
• Basic knowledge of SAP systems

About You

You are:

• A collaborative team player who thrives in a fast-paced environment
• Enthusiastic, proactive, and eager to learn
• Comfortable working across systems and processes
• Committed to delivering high-quality work with precision

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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