Customer Service Operative

Customer Service Operative Edinburgh Bus Station

Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Working on rotation between 06.15-14.45 or 14.15-22.40 Rate of pay:

Weekday Standard - £14.51 Weekday unsociable (Monday – Friday 6am-7am, 9pm – 12am) - £18.56 Weekend standard (Sat&Sun, 7am-9pm) - £17.63 Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) – £21.68

You must be fully flexible to work Monday to Sunday.

Duration: Ongoing temporary assignment

Up to 33 days holiday per year Full training will be provided. Opportunities for First Aid training, Overtime available

The Customer Service Operative will:

Managing live traffic movements Service provision to users of the bus station Ensuring that all facilities and areas of the bus station are in a safe and clean condition Assist in managing/developing and improving services and facilities at the bus station Ensuring that agreed levels of service are maintained Full training will be provided What we are looking for:

Ability to work within a team environment, with both internal and external partners Ability to interact with users of the bus station and provide clear and accurate information on services High level of customer service Strong problem solving skills A degree of tact, diplomacy and sensitivity, both personal and political nature A can-do attitude Literacy and strong IT knowledge Strong communication skills Excellent awareness of Health and Safety requirements Preferably experience of working within a live traffic environment Personal attributes:

Well presented Enthusiastic Resilient Motivated and eager to work to high standards during all shifts Good listening skills Work using your own initiative or as part of a team Highly reliable Excellent observation skills due to the high level of health and safety requirements

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