Open role
Customer Service - PO
- Aggregated by CV-Library
- Portsmouth
- Temporary
- Full Time
- £27,040 - £27,040 Per Hour
Job Description
Customer Service Advisor
Salary: £13.00 per hour
Contract Type: Temporary
Hours: Monday–Friday, 08:00–17:30
Location: Portsmouth
We are currently recruiting for a Customer Service Advisor to join a busy site in Portsmouth on a temporary basis.
This is a customer-focused role where you will be the first point of contact for customers, providing regular updates, answering queries and helping to ensure customers receive a smooth and professional service throughout the process.
The role would suit someone who enjoys dealing with people, is confident communicating face-to-face and over the phone, and is comfortable working in a busy environment where there are multiple priorities to manage.
Key Responsibilities
Act as the main point of contact for customers throughout the process
Deal with customers face-to-face, over the phone and via email
Provide regular updates and keep customers informed of progress
Answer customer queries and resolve concerns professionally
Manage customer expectations around timescales and appointments
Book jobs and appointments into the relevant systems
Follow up and chase outstanding information where required
Liaise with customers and internal teams to ensure everything runs smoothly
Arrange vehicle collections and deliveries where required
Coordinate courtesy vehicles for customers when necessary
Assist with vehicle handovers and ensure customers receive a professional service
Escalate any issues or complaints appropriately About You We are looking for someone with strong customer service and communication skills who is confident dealing with customers face-to-face.
You will ideally have experience in a customer-facing environment, such as customer service, reception, administration, automotive, hospitality, retail or a similar role.
You should be:
Friendly, approachable and professional
Confident communicating with customers
Organised and able to manage multiple tasks
Comfortable working in a busy environment
Proactive when it comes to chasing and following up
Able to remain calm when dealing with customer queries or concerns
A good team player with a positive attitude Temporary Role This is a temporary position, with an immediate start preferred. The assignment is expected to run until approximately the end of September, although the exact duration will depend on business requirements.
If you are available immediately or at short notice and are looking for a customer-focused temporary opportunity, we would love to hear from you
Salary: £13.00 per hour
Contract Type: Temporary
Hours: Monday–Friday, 08:00–17:30
Location: Portsmouth
We are currently recruiting for a Customer Service Advisor to join a busy site in Portsmouth on a temporary basis.
This is a customer-focused role where you will be the first point of contact for customers, providing regular updates, answering queries and helping to ensure customers receive a smooth and professional service throughout the process.
The role would suit someone who enjoys dealing with people, is confident communicating face-to-face and over the phone, and is comfortable working in a busy environment where there are multiple priorities to manage.
Key Responsibilities
Act as the main point of contact for customers throughout the process
Deal with customers face-to-face, over the phone and via email
Provide regular updates and keep customers informed of progress
Answer customer queries and resolve concerns professionally
Manage customer expectations around timescales and appointments
Book jobs and appointments into the relevant systems
Follow up and chase outstanding information where required
Liaise with customers and internal teams to ensure everything runs smoothly
Arrange vehicle collections and deliveries where required
Coordinate courtesy vehicles for customers when necessary
Assist with vehicle handovers and ensure customers receive a professional service
Escalate any issues or complaints appropriately About You We are looking for someone with strong customer service and communication skills who is confident dealing with customers face-to-face.
You will ideally have experience in a customer-facing environment, such as customer service, reception, administration, automotive, hospitality, retail or a similar role.
You should be:
Friendly, approachable and professional
Confident communicating with customers
Organised and able to manage multiple tasks
Comfortable working in a busy environment
Proactive when it comes to chasing and following up
Able to remain calm when dealing with customer queries or concerns
A good team player with a positive attitude Temporary Role This is a temporary position, with an immediate start preferred. The assignment is expected to run until approximately the end of September, although the exact duration will depend on business requirements.
If you are available immediately or at short notice and are looking for a customer-focused temporary opportunity, we would love to hear from you