Customer Service Representative - Bilingual

About the Role

Our client is looking for a fluent Customer Service Representative , fluent in both English and another specified language, to join their vibrant team in Glasgow, Scotland, UK . You will be the first point of contact for customers, providing exceptional service and support across various communication channels. This role requires strong communication skills, empathy, and the ability to resolve inquiries efficiently. Join us to contribute to a positive customer experience and grow within a company that values its employees and their contributions.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a professional and courteous manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records and document all interactions in the CRM system.
• Contribute to team goals and assist colleagues as needed.

Requirements

• Proven customer service experience.
• Excellent verbal and written communication skills in English and fluency in (Second Language) .
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and standard office software.
• Experience working in Glasgow, Scotland, UK customer service roles is beneficial.
• Ability to work effectively in a fast-paced environment.

Benefits

• Competitive hourly wage with potential for overtime.
• Hybrid working arrangements to balance office and home work.
• Health insurance and other standard employee benefits.
• Ongoing training and career development opportunities.
• A friendly and supportive team atmosphere.
• Pension scheme available.