Customer Service Representative - GCS

Customer Service RepresentativeGravesend | £30,000–£32,000 | Permanent | Office-based

We are currently recruiting for an experienced Customer Service Representative to join a busy and fast-paced organisation based in Gravesend.

This is a fantastic opportunity for someone who enjoys building strong customer relationships, taking ownership of queries and ensuring customers receive a consistently high level of service.

The role is fully office-based, Monday to Friday, 8:30am–5:30pm, and would suit someone with around 2–3 years' experience in a demanding customer service environment who is confident managing multiple priorities and communicating with customers and internal teams.

The Role

As a Customer Service Representative, you will be a key point of contact for customers, overseeing orders and deliveries and making sure enquiries and issues are dealt with promptly and professionally. Your responsibilities will include:

Managing and overseeing customer deliveries from order through to completion. Acting as the first point of contact for customer requests and enquiries. Processing customer orders and checking order entry. Keeping customers proactively updated on orders, deliveries and any issues. Building strong, long-term relationships with customers and understanding their individual needs. Carrying out regular courtesy calls with key customers and working closely with internal account managers. Investigating and resolving customer complaints through to completion. Taking ownership of customer issues and working with colleagues to deliver solutions. Identifying opportunities to improve processes and customer service. Communicating promotional offers and ensuring customers are aware of relevant products and opportunities. Proactively contacting customers where their ordering patterns have changed or where they have not ordered within their usual timeframe.About YouWe're looking for someone who is:

Experienced in a demanding customer service environment, ideally with 2–3 years' experience. A confident and professional communicator with excellent relationship-building skills. Customer-focused and able to take ownership of issues from start to finish. Proactive, organised and process-driven. Comfortable working in a fast-changing and dynamic environment. Confident handling difficult conversations and delivering challenging messages positively. A strong active listener who can understand and respond to customer needs. Confident using Microsoft Office, particularly Excel at an intermediate/advanced level. Fluent in written and spoken English.Desirable ExperienceThe following would be advantageous:

Experience using SAP and/or Salesforce. Experience handling customer complaints through to resolution. Experience working within an international business. Additional languages, particularly French, Spanish or Portuguese.What's on Offer? £30,000–£32,000 salary Permanent, full-time position Monday–Friday, 8:30am–5:30pm Fully office-based in Gravesend 25 days' annual leave plus bank holidays Contributory pension scheme Life assurance Employee wellbeing/benefits scheme Free parking Opportunity to join an established and fast-paced organisation with development and progression opportunitiesIf you're an experienced customer service professional who enjoys building relationships, solving problems and taking ownership, we'd love to hear from you. Apply today for immediate consideration