Customer Service Representative (Norwich) - November 2026

State/Province: Norfolk

Posting Start Date: 8/27/26

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

Job Description

About the Role:

Servaada, a Wipro company is looking for a Customer Services Representative with previous experience in customer and client services.

You will be tasked with handling customer queries via phone, post, and email to ensure the best experience for our customers. You will be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances.

You can expect to build valuable customer relationships by developing a solid understanding of customer intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or elevate any issues

Key Responsibilities:

• Customer Service – Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
• Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
• Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
• Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
• Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression

Essential Skills:

• A calm, customer-focused approach, even when things get busy.
• Strong attention to detail and a knack for getting things right first time.
• A team player who is open to feedback and always looking to improve.
• You will be process-driven and possess a keen eye for detail.
• An excellent communicator capable of clearly and effectively presenting ideas to stakeholders.
• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.

Desirable Skills:

• Computer literacy and willingness to learn new systems and technologies.
• Experience in contact centre, customer services or financial services as full and ongoing training will be provided.

Core Competencies

• Operational Excellence: Continually delivering and improving excellence for all clients and customers.
• Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner.
• Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others.
• Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals.
• Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance

Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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