Customer Service Representative (Part-time)

About the Role

Our client is seeking a friendly and reliable Customer Service Representative for a part-time position based in their Edinburgh office. You will play a crucial role in assisting customers with inquiries, processing requests, and ensuring a positive interaction with the company. This role is perfect for individuals seeking flexible working hours who are passionate about providing excellent customer support in a professional office setting.

Key Responsibilities

• Handle customer inquiries via phone and email, providing accurate information and solutions.
• Assist customers with placing orders, checking order status, and processing returns.
• Maintain customer records and update account information accurately.
• Address and resolve customer complaints with patience and professionalism.
• Provide general information about products and services.
• Collaborate with team members to ensure smooth daily operations.

Requirements

• Previous experience in a customer service or retail environment is advantageous.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and manage time effectively.
• Basic computer proficiency and familiarity with office software.
• A positive attitude and a strong commitment to customer satisfaction.
• Must be available to work specific part-time shifts in our Edinburgh office.

Benefits

• Competitive hourly wage.
• Flexible part-time working hours.
• Opportunity to gain valuable customer service experience.
• Friendly and supportive work environment.
• Potential for advancement within the company.
• Located conveniently in central Edinburgh .