Customer Service Representative - Retail Support

About the Role

Our client is seeking a dedicated and empathetic Customer Service Representative to provide remote support for their retail operations in Plymouth . You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive post-purchase experience. This fully remote role requires excellent communication skills, patience, and a strong understanding of retail customer service best practices. You will play a vital role in maintaining customer satisfaction and loyalty for our client's brand.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues related to orders, products, and services effectively.
• Process returns, exchanges, and refunds accurately according to company policy.
• Provide product information and assistance to customers to enhance their shopping experience.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate complex issues to appropriate departments for resolution, ensuring customer satisfaction.

Requirements

• Previous experience in a customer service or call center role, preferably within the retail sector.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work independently and manage time effectively in a remote setting .
• Patience, empathy, and a genuine desire to help customers.

Benefits

• Competitive annual salary.
• Comprehensive benefits package including health insurance.
• Paid time off and opportunities for career growth.
• Fully remote working environment with flexible scheduling options.
• Supportive team culture and ongoing training in Plymouth based customer relations.