Customer Service Representative - Retail Support

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their in-store support team in Edinburgh . You will be the first point of contact for customers, handling inquiries, processing returns, and resolving issues to ensure a positive shopping experience. This role requires excellent communication skills, patience, and a commitment to providing outstanding service. You will play a vital role in maintaining customer satisfaction and upholding the reputation of our client's retail brand within their physical store locations.

Key Responsibilities

• Greet customers warmly and assist them with their inquiries in person and over the phone.
• Process customer transactions, including sales, returns, exchanges, and refunds, accurately and efficiently.
• Resolve customer complaints and issues promptly and professionally, escalating when necessary.
• Provide product information and assistance to customers.
• Maintain a clean and organized customer service desk area.
• Contribute to team efforts by accomplishing related results as needed.

Requirements

• Previous experience in a customer service or retail role is essential.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and the capacity to handle difficult situations calmly.
• Proficiency in using Point of Sale (POS) systems and basic computer applications.
• Ability to work effectively in a team environment and follow procedures.
• Flexibility to work shifts, including weekends, in our Edinburgh store.

Benefits

• Competitive starting salary.
• Comprehensive training on products and service standards.
• Employee discount on merchandise.
• Opportunities for career growth within the retail sector.
• A positive and customer-centric work environment.