Customer Service Representative - Tier 1

About the Role

Our client is looking for a friendly and efficient Customer Service Representative to join their front-line support team in Liverpool . As the first point of contact for many of our customers, you will play a crucial role in providing accurate information, resolving basic inquiries, and ensuring a positive customer experience. This is an excellent entry-level opportunity for individuals passionate about helping others and building a career in customer service within a supportive team setting.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve basic customer issues, escalating complex problems to higher tiers.
• Process customer requests, such as order modifications or account updates.
• Maintain accurate customer records and document all interactions.
• Adhere to company service standards and performance metrics.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong listening skills and the ability to empathize with customers.
• Basic computer proficiency and the ability to learn new software quickly.
• A positive and patient demeanor, ideally based in or near Liverpool .

Benefits

• Competitive hourly wage with opportunities for overtime.
• Comprehensive benefits package including health coverage.
• Structured training programs for new hires.
• Career progression opportunities within the customer support department.
• Hybrid working model to support work-life balance.