Customer Service Representative

About the Role

Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their fully remote team, serving customers nationwide, with a focus on supporting their Brighton -based operations. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. This role requires excellent communication skills, a patient demeanor, and the ability to manage a high volume of customer interactions efficiently. If you are passionate about helping others and thrive in a remote work setting, this is the perfect opportunity for you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Process orders, returns, and exchanges according to company procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Gather customer feedback to help improve products and services.

Requirements

• Proven experience in a Customer Service role, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Proficiency in using CRM software and other customer service tools.
• Ability to manage time effectively and work independently in a remote environment.
• High school diploma or equivalent; further education or certifications are a plus.

Benefits

• Competitive salary.
• Fully remote working position.
• Comprehensive training program.
• Opportunities for advancement within the customer service department.
• Supportive team environment, even while working remotely from Brighton (or elsewhere in the UK).