Customer Service Representative

About the Role

Our client is seeking a friendly and professional Customer Service Representative to join their team in Liverpool . In this role, you will be the voice of the company, handling customer inquiries, resolving issues, and providing information about products and services. You will work in an office environment, collaborating closely with a supportive team dedicated to delivering exceptional customer experiences. This position is ideal for individuals with strong communication skills and a passion for helping others, who are looking for a stable role within a company that values its employees and fosters a positive workplace.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Resolve customer complaints and issues effectively and efficiently.
• Provide detailed information about products, services, and company policies.
• Process orders, forms, and applications accurately.
• Maintain customer records and document all interactions.
• Escalate complex issues to appropriate departments when necessary.

Requirements

• Previous experience in customer service or a related field.
• Excellent communication and active listening skills.
• Proficiency in basic computer applications and data entry.
• A patient and empathetic demeanor when interacting with customers.
• Ability to multitask and manage time effectively in a busy office setting.

Benefits

• Competitive salary.
• On-site role in a vibrant Liverpool office.
• Health and dental benefits.
• Paid training and opportunities for skill development.
• A friendly and supportive team atmosphere.