Customer Service Representative

About the Role

Our client is looking for an enthusiastic and detail-oriented Customer Service Representative to join their dedicated support team in Glasgow . In this role, you will be the first point of contact for customers, providing information about products and services, and resolving inquiries efficiently and courteously. You will play a crucial part in ensuring a positive customer experience, contributing directly to our client's commitment to customer satisfaction. If you are passionate about helping people and thrive in a fast-paced environment, this is the role for you.

Key Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests as needed.
• Troubleshoot and resolve customer complaints, escalating issues when necessary.
• Maintain customer records by updating account information.
• Gather customer feedback and report any issues or suggestions to management.

Requirements

• Previous experience in a customer service or contact center environment is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and basic software applications.
• Ability to remain calm and professional, especially during difficult customer interactions.
• A commitment to providing outstanding customer support.

Benefits

• Competitive starting salary.
• Comprehensive training program to ensure success.
• Health insurance and pension scheme available.
• Opportunities for career progression within the customer service field.
• A friendly and supportive team atmosphere.