Customer Service Representative

About the Role

Our client is looking for a personable and reliable Customer Service Representative to join their team based in Southampton . This role is central to delivering excellent customer experiences, involving direct interaction with clients to address their needs and resolve any issues. You will be an integral part of the local team, contributing to the company's mission of providing outstanding service. This position is ideal for individuals who enjoy face-to-face interaction and working within a structured office environment in Hampshire .

Key Responsibilities

• Engage with customers to understand their requirements and provide appropriate solutions.
• Handle customer inquiries via phone, email, and in-person interactions.
• Resolve customer complaints and issues effectively and courteously.
• Maintain and update customer records accurately in the system.
• Liaise with other departments to ensure seamless service delivery.
• Contribute to team efforts and company objectives.

Requirements

• Experience in a customer service or administrative role.
• Strong communication and listening skills.
• Ability to remain calm and professional under pressure.
• Proficiency in using office software and basic CRM systems.
• Excellent organizational skills and attention to detail.
• Must be able to commute to our Southampton office daily.

Benefits

• Competitive starting salary.
• Paid training and opportunities for skill development.
• Standard company benefits package.
• Friendly and supportive office environment.
• Potential for performance-based bonuses.