Customer Service Representative

About the Role

Our client is seeking a dedicated and empathetic Customer Service Representative to join their dynamic team based in Aberdeen . This role is pivotal in ensuring client satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the first point of contact for customers, handling a variety of issues via phone, email, and chat. This is a fantastic opportunity to contribute to a positive customer experience and develop your skills within a supportive and professional environment. We are looking for individuals who are passionate about helping others and committed to upholding our client's reputation for outstanding service delivery.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
• Provide accurate information about products and services, guiding customers through solutions.
• Document all customer interactions, feedback, and complaints in the CRM system.
• Escalate complex issues to the appropriate departments for resolution while maintaining ownership.
• Assist in training new team members on customer service protocols and best practices.
• Proactively identify opportunities to improve the customer experience.

Requirements

• Proven experience in a customer service or similar role.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and professional, especially during challenging customer interactions.
• Strong problem-solving skills and attention to detail.
• Availability to work a hybrid schedule, blending in-office and remote work.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work in a hybrid model, offering flexibility.
• Comprehensive training and ongoing professional development.
• Access to employee assistance programs and wellness initiatives.
• A collaborative and friendly work environment in Aberdeen .