Customer Service Representative

About the Role

Our client is looking for a friendly and resourceful Customer Service Representative to join their team in Bradford . This hybrid role offers a fantastic opportunity to contribute to customer satisfaction by handling inquiries and resolving issues with professionalism and care. You will engage with customers through various communication channels, ensuring their needs are met efficiently. Working within a supportive office environment with remote flexibility, you will be part of a team committed to delivering excellent service and fostering long-term customer loyalty.

Key Responsibilities

• Answer customer calls and emails, providing accurate information and solutions.
• Assist customers with product inquiries, orders, and account management.
• Document customer interactions and resolutions in the CRM system.
• Identify customer needs and proactively offer solutions or escalate complex issues.
• Maintain a positive and professional attitude when interacting with customers.

Requirements

• Experience in a customer service or retail environment preferred.
• Strong communication and active listening skills.
• Basic computer literacy and experience with office software.
• Ability to handle multiple tasks and prioritize effectively.
• A customer-focused mindset and a willingness to learn.

Benefits

• Competitive hourly wage and potential for overtime.
• Hybrid work arrangement combining office and remote work.
• Paid training and opportunities for skill development.
• Employee discounts and company perks.
• A friendly and collaborative work environment in Bradford .