Customer Service Representative

About the Role

Our client is looking for a friendly and efficient Customer Service Representative to join their remote team, supporting customers in Glasgow, Scotland . In this part-time role, you will handle customer inquiries, provide information about products and services, and process orders or requests accurately. This is an excellent opportunity for individuals seeking flexible working hours and the ability to contribute meaningfully from a home office environment. You will be a key point of contact, embodying the company's commitment to excellent customer care.

Key Responsibilities

• Answer customer calls, emails, and chat messages in a timely and courteous manner.
• Provide accurate information regarding company products, services, policies, and procedures.
• Process customer orders, forms, applications, and requests efficiently.
• Resolve customer complaints, issues, and concerns, escalating when necessary.
• Maintain customer records and update account information as needed.
• Identify opportunities to improve the customer experience and suggest service enhancements.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Strong listening skills and the ability to empathize with customers.
• Proficiency with basic computer applications and data entry.
• Ability to work independently and manage time effectively in a remote setting.
• A positive attitude and a commitment to providing excellent service.

Benefits

• Competitive hourly wage, commensurate with experience.
• Flexible part-time schedule.
• Work from home with provided equipment.
• Opportunity to gain valuable customer service experience.
• Supportive and friendly remote team environment.