Customer Service Representitive

The rewards and benefits on offer:

• Immediate start available.

• Potential to go permanent

• Competitive benefits package.

• Collaborative and supportive work environment.

• Flexible start time of between 08:00 - 09:00 am

• Free on-site parking

Working Hours:

• 37.5 per week, Monday to Friday.

MTrec’s New Opportunity:

MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business.

If you have a background within Customer Service, apply now for an immediate response!

The job you’ll do:

• Deliver outstanding customer service by maintaining relationships with internal and external customers.

• Respond to inbound calls and initiate outbound calls/email correspondence

• Process customer orders through internal record management systems.

• Manage customer expectations, advising on lead times, share product knowledge and alternatives available.

• Report and escalate customer queries to the Customer Service Team Leader as appropriate.

• Support other team members as and when required.

• Process orders

• Coordinate returns with the Warehouse

• Arrange private orders and take card payments

• Coordinate returns with the Warehouse and arrange replacements if required.

About you

• Available for an immediate start

• Relevant recent experience in a similar customer-centric environment.

• Robust to receive challenging calls

• Able to deal with / manage and diffuse conflict via phone and email

• Basic problem-solving skills, and knowing when to escalate to CS Manager

• Proactive, not reactive – excellent account/order management skills

• Multitasking skills

• Has excellent communication skills, verbal and written