Customer Service Specialist - Bristol onsite

Overview

Customer Service Specialist - Bristol onsite at Teleperformance. This is an onsite role only at Spectrum House, Central Bristol (no work-at-home option).

Start date: 8 September 2025. Salary: £12.60 per hour. Shifts: 37.5 hours per week (8:00–22:00 Mon–Fri, 09:00–18:00 Sat and Sun).

Location: Spectrum House, Central Bristol. Training: 2 weeks.

Responsibilities

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.
• You will provide information and support to a global customer base and create a unique customer experience through inbound calling, web chat and email responses.
• You will troubleshoot and resolve issues related to subscriptions, payments and online accounts, sometimes adjusting packages and working with customers to agree on suitable solutions.

Qualifications / Skills

• Customer-focused with strong communication skills; ability to listen, ask the right questions and deliver top-tier service via phone, live chat and email.
• Proactive, self-motivated, and able to work in a fast-paced, target-driven environment.
• Good technical skills on PCs and in using mobile applications.

Values

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information and Internet

Perks

• Perks at Work – Savings Discounts / Free Online Classes
• – Savings Discounts / Wellness resources / Access to GP and mental health support
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend bonus
• Monthly Wellbeing Webinars

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard them and report the incident. Your security is our priority.

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