Customer Service Specialist - Retail

About the Role

Our client is searching for a dedicated Customer Service Specialist to enhance the shopping experience at their store in Plymouth . This role is pivotal in addressing customer needs, resolving issues, and ensuring a high level of satisfaction. You will be the primary point of contact for customer inquiries, whether in-store or via online channels, contributing significantly to the brand's reputation for excellent service. The ideal candidate is patient, empathetic, and possesses excellent communication skills, essential for success in this key retail position within Plymouth .

Key Responsibilities

• Provide exceptional customer service, handling inquiries via phone, email, and in-person.
• Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
• Process returns, exchanges, and refunds according to company policy.
• Gather customer feedback and report insights to management to improve services.
• Assist customers with product information and purchasing decisions.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Proven experience in a customer service or support role, preferably in a retail setting.
• Excellent communication, listening, and problem-solving skills.
• A patient, empathetic, and professional demeanour.
• Ability to handle difficult situations calmly and effectively.
• Familiarity with CRM systems and retail point-of-sale systems.
• Flexibility to work varied shifts, including weekends as needed by the business.

Benefits

• Competitive salary and potential for customer satisfaction bonuses.
• Employee discount on a wide range of retail products.
• Comprehensive training on products and service standards.
• A positive and supportive team environment in Plymouth .
• Opportunities for professional growth in customer-facing roles.