Customer Service Specialist

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services.  As a customer service specialist , you will you'll be at the heart of the operation ensuring exceptional service at all times.

Salary up to £30,000 with experience, 25 days holiday, cycle scheme.

Key Tasks: Timely and effective communication with Customers, partners & internal departments via e-mail & telephone. Effective monitoring to ensure deliveries are completed within the agreed timelines. Pro-active problem solving with customers and colleagues when issues arise. Resolve Credit Management Queries where necessary. General Day to Day administrative duties.

Skills

Knowledge of the freight transport industry Be Customer focused with dedication in your service delivery to meet Customer needs. Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary. Be reliable with the ability to multitask and have strong problem-solving skills. Strong attention to detail, accuracy and numeracy. Excellent IT skills with the ability to learn new systems quickly as required. Excellent communication skills both verbal/written with a polite, courteous and professional telephone mannerIf you're someone who enjoys a challenge, communicates brilliantly & loves finding solutions, we would love to hear from you