Open roleExternal
Customer Service Team Lead
- coventry, west midlands, CV1 1DP, United Kingdom
- Permanent·On-site
- Full time
- £32,000 - £32,000 Per Annum
Job Description
About the Role
Our client is seeking an experienced and motivated Customer Service Team Lead to manage and inspire their dedicated support team in Coventry . This leadership role is crucial for ensuring the delivery of outstanding customer experiences and achieving team performance targets. You will be responsible for overseeing daily operations, coaching team members, and implementing strategies to enhance service quality and efficiency. This is an exciting opportunity to step into a leadership position within a reputable company that values its employees and customer satisfaction.
Key Responsibilities
- Lead, motivate, and manage a team of customer service representatives to achieve performance goals.
- Monitor team performance metrics, provide regular feedback, and conduct performance reviews.
- Develop and implement effective customer service strategies and processes to improve efficiency and customer satisfaction.
- Train new team members and provide ongoing coaching and development opportunities for existing staff.
- Act as a primary point of contact for complex customer escalations and resolve them effectively.
- Ensure adherence to company policies and procedures by the customer service team.
Requirements
- Proven experience in a customer service leadership or supervisory role.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and team management skills.
- Exceptional communication and interpersonal abilities.
- Proficiency with customer relationship management (CRM) software and helpdesk platforms.
- Ability to work effectively under pressure in a fast-paced environment based in Coventry .
Benefits
- Attractive salary commensurate with experience.
- Comprehensive benefits package including health and dental insurance.
- Opportunities for career progression and leadership development.
- Paid training and continuous professional development programs.
- A dynamic and supportive team environment focused on achieving collective success.