Customer Service Team Leader

Customer Service Team Leader

We’re looking for an experienced and people-focused Sales Team Leader to lead, motivate and develop an established sales team. This is a hands-on role focused on driving performance, improving engagement and supporting commercial growth.

Benefits

Monday–Friday Office-based Life Insurance Private healthcare through salary sacrifice The Role: Lead, motivate and coach the sales team Conduct 1-1s and performance reviews Monitor KPIs, targets and activity levels Drive upselling and cross-selling opportunities Support recruitment, onboarding and training Introduce new ideas to improve team performance and engagement Work closely with teams across different locations The Candidate: Previous sales, telesales or customer service team leadership experience Strong KPI and target-driven approach Commercially minded with a focus on growth Confident, engaging and motivational Hands-on with the ability to establish authority Proactive and able to bring fresh ideas Full driving licence beneficial