Customer Service

Involve Recruitment (Midlands) Ltd are working with an exceptional manufacturing company to recruit for a enthusiastic and motivated person to join there ambitious Customer Service team

This role is responsibility for Customer Satisfaction and Query Resolution.

Daily duties

• Respond to customer inquiries via phone and email in a timely and professional manner.

• Process returns and provide updates to customers.

• Handle customer complaints, investigate issues, and provide effective solutions.

• Work closely with the production, logistics, and sales teams to ensure customer needs are met.

• Maintain accurate records of customer interactions in the CRM system.

• Complaint handling.

The ideal candidate will have experience working within a manufacturing or industrial environment as a sales Administrator / Customer services

Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm

Salary - £27,000 with a Companywide bonus scheme

• 25 days annual leave with lots of benefits such as life insurance, discount gym membership and enhanced family friendly policies!

This is a great role within a great company under a brilliant manager so if you have the above experience then do not delay in applying