Customer Services Apprentice

Introduction

Join Lorient, a market leader in fire, smoke and acoustic sealing systems. This Customer Service Apprenticeship offers the opportunity to develop valuable customer service skills with an innovative manufacturer renowned for quality, technical expertise and helping to make buildings safer worldwide.

About the Employer

We’ve been designing and manufacturing high performance sealing systems for over 45 years. Our intumescent seals are a vital part of a fire door assembly, helping to defend buildings against the spread of fire. Our smoke seals restrict smoke movement around a building - giving people time to escape, and reducing property damage. We aim to be the best in the world in our sector. We’ve built a strong reputation for design innovation; and for producing the highest quality sealing systems embracing acoustic, smoke, fire and thermal containment; as well as accessibility. Our dedicated R&D and testing facilities rigorously put our sealing systems through their paces — enabling us to enhance product form and function. Respected throughout the industry for our technical expertise, we play an active role in helping to shape standards and best practice and providing an excellent customer service experience.

What You'll Do

• Manage customer orders and enquiries
• Deliver a professional, efficient, and solution-focused service
• Build strong relationships with customers and internal teams
• Support our commitment to excellence in customer experience

What you’ll gain As an apprentice, you will:

• Learn from experienced colleagues and industry experts
• Develop role-specific technical and professional skills
• Gain valuable workplace experience alongside formal training

Training Outcome

Customer Services Advisor - Ambition to work with multi million pound business. Part of a large organisation - employee over 1200 employees in the UK with sites all over. Career development opportunities are huge.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills

Qualifications

• Essential - GCSE - Maths & English - 5 or above

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 8.30am - 5.00pm.

Expected Duration: 11 Months

Training Provider: SOUTH DEVON COLLEGE

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