Customer Services Assistant (Maternity Cover)
- antrim, northern ireland, United Kingdom
- Permanent·On-site
- Full time
Job Description
At Kinecx Energy, we manage the vital ‘Ten Towns’ gas network in Northern Ireland that powers homes, factories, universities, schools, and essential services like hospitals.
Our network runs from Derry/ Londonderry in the North-West right down to Newry in the South-East.
It’s more than just infrastructure – it’s about keeping communities warm and businesses running as we transition to more renewable energy, in the form of biomethane, in the future.
Why Work With Us
- Values-Driven Culture: We’re guided by strong principles that put our people, communities, and environment first. Our commitment to sustainability shapes everything we do.
- Competitive Package: We offer excellent remuneration and comprehensive benefits because we believe in rewarding exceptional talent.
- Meaningful Impact: Your work will directly contribute to powering critical services and improving lives across our communities.
- Dynamic Environment: While we take our work seriously, we also know how to have fun. Our workplace culture balances professional growth with personal wellbeing.
The Role
Reporting to the Customer Services Senior Lead, the Customer Services Officer will assist with customer queries and administration within the Customer Services team. The post holder will play a key role in providing administrative resource for new gas connections and maintenance of our network, answering calls and responding to emails and queries as directed by the Customer Services Senior Lead. The post holder will work closely with a number of internal departments to ensure timely completion of tasks whilst delivering first class customer service to prospective and existing Kinecx Energy customers.
Key Duties
- Assist with all customer services administration, ensuring the highest standards of customer service, accuracy, data integrity and timely completion
- Deliver improvements through process review, actively identify process or data anomalies
- Gain thorough knowledge of market procedures and ensure compliance within the Customer Services Department
- Demonstrate first class customer service and deliver brand values, answer incoming calls, advising or redirecting as appropriate
- Ensure compliance with regulation and market procedures in relation to customer queries
- Work closely with internal and external stakeholders to ensure the highest standards of customer service
- Actively monitor requests from Gas Suppliers relating to meter exchanges
- Work closely with other internal departments to provide necessary information and reports
- Proactively identify any jobs exceeding standard timescales and investigate for possible resolution
- Any other duties as directed by the Customer Services Senior Lead
Qualifications / Experience
The Individual
The successful candidate must be professional in outlook, demonstrate strong communication skills and be truly customer focused.
- Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Maths & English
- Excellent communication skills (written and oral) in dealing with internal and external relationships
- Flexibility required with an ability to excel in a pressurised working environment
- Proven ability to organise tasks, work with schedules and manage workload whilst remaining focused on team goals
- Ability to work with people at all levels within the organisation
- Previous experience working in the energy sector (network or supply)