Customer Services Coordinator

Customer Services Coordinator

Location: Biggleswade

Salary: £28,000 - £32,000

Hours: Monday to Friday, 8am–5pm

We’re looking for an organised Customer Services Coordinator to handle customer enquiries, prepare quotations and process orders for a busy Biggleswade business. This is a varied role where you’ll keep customers informed and help work move smoothly through the team.

What you’ll be doing

Responding to customer enquiries by phone and email. Preparing estimates and quotations, including revisions and follow-up. Processing orders and checking details for accuracy. Coordinating jobs with the operational team and updating customers on progress. Maintaining records using internal systems and spreadsheets. Supporting the wider customer service team with day-to-day administration.

About you

At least three years’ experience in customer service and administration. Experience preparing quotations or estimates and processing orders. Strong attention to detail, organisation and communication skills. Confidence managing several priorities in a busy environment. Good knowledge of Microsoft Office, including Excel and Outlook. A professional telephone manner and a willingness to learn new systems.

What’s in it for you

A varied role with regular customer contact. A supportive team and opportunities to develop your skills. Monday-to-Friday working hours. If you enjoy helping customers and take pride in getting the details right, we’d like to hear from you