Customer Services Manager — CX Leadership & Compliance

Healthxchange is seeking a Customer Services Manager to lead a growing team of Customer Services Executives in Reading with hybrid home/office flexibility (WFH 2 days a week).

You will coach the team, drive performance, ensure compliance, and maintain high customer satisfaction while partnering with sales and QA to improve processes and service levels.

Reporting to the Customer Experience Director, you will conduct regular 1:1s, monitor call quality, and provide dashboards on performance.

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