Open role
Customer Services - Weekend Only
- Aggregated by CV-Library
- Wellingborough, Northamptonshire
- Temporary
- Full Time
- £27,040 - £31,200 Per Hour
Job Description
Customer Service Advisor
Location: Wellingborough, Northamptonshire
Contract Type: 3-Month Fixed-Term Contract (with possible extension)
Pay Rate: £13.50 per hour
Shifts: Weekends Only (Friday, Saturday, Sunday) | 8:00 AM - 4:00 PM
About the Role
In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.
Key Responsibilities
Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.What You'll Need
The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.
The Flexibility: Available to work the weekend shift pattern (Friday, Saturday, and Sunday, 8:00 AM - 4:00 PM).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Location: Wellingborough, Northamptonshire
Contract Type: 3-Month Fixed-Term Contract (with possible extension)
Pay Rate: £13.50 per hour
Shifts: Weekends Only (Friday, Saturday, Sunday) | 8:00 AM - 4:00 PM
About the Role
In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.
Key Responsibilities
Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.What You'll Need
The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.
The Flexibility: Available to work the weekend shift pattern (Friday, Saturday, and Sunday, 8:00 AM - 4:00 PM).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)