Customer Solutions Agent

Customer Service Agent

Location: Kingston Rate: Up to £19 per hour Contract: Temporary – 3 months Start: Immediate

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading social housing organisation who are looking to recruit an experienced Customer Service Agent to join their repairs and maintenance team in Kingston on a temporary basis for 3 months.

The Role

As a Customer Service Agent, you will be responsible for dealing with residents and customers regarding repairs and maintenance enquiries, ensuring a high level of customer service and that issues are dealt with promptly and professionally.

Key Responsibilities

Handling incoming calls and enquiries from residents regarding repairs and maintenance.

Logging repair requests accurately onto the relevant systems.

Providing residents with updates on outstanding repairs and appointments.

Liaising with operatives, contractors and internal teams to resolve repair queries.

Managing customer expectations and providing clear information on timescales.

Dealing with complaints and escalating issues where appropriate.

Following up on outstanding repairs and ensuring customers are kept informed.

Maintaining accurate records of calls, enquiries and actions taken.

Supporting the wider repairs and customer service team with general administration.

Ensuring all customer interactions are handled professionally and in line with company procedures.

What We're Looking For

Previous experience within a customer service, repairs or contact centre environment.

Experience working within social housing, property services or repairs and maintenance is highly desirable.

Excellent communication and customer service skills.

Confident dealing with residents and customers over the phone.

Strong administration and organisational skills.

Ability to manage a busy workload and prioritise effectively.

Good IT skills and experience using Microsoft Office.

A professional, approachable and solutions-focused attitude.

Immediate availability is desirable.

If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

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