Customer Success Advisor

Company Description

Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert?

If so, our Customer Success Advisor based at our Leeds Customer Contact Centre could be the perfect next step!

As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.

We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey.

Benefits of a Career with Rexel

• Contributory Pension Scheme
• Life Assurance
• Bonuses: Performance Related Bonus scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years). You can also buy and sell holiday and enjoy enhanced parental leave
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

As a Customer Success Advisor you will drive digital sales and build strong customer relationships by delivering customer‑centric solutions. This role is essential in ensuring customer satisfaction and driving sales.

Key Accountabilities for a Customer Success Advisor with Rexel

• Delivering customer‑centric solutions to meet internal and external customer needs, ensuring high levels of customer satisfaction.
• Communicate via multiple channels; phone, email, Teams, external portals and web chat to ensure all issues are resolved.
• Building and maintaining strong customer relationships.
• Stay within agreed SLAs to ensure the best customer journey possible.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Providing web access and management for internal and external customers.
• Manage and maintain social media interactions, working with our internal marketing team.
• Manage partnership agreements and competition winners.
• Meeting commitments and ensuring timely delivery of services.
• Coordinating with internal teams such as supply chain, people services and finance to ensure smooth operations.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:

• COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
• TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments
• CUSTOMER FOCUS: Building strong customer relationships & delivers customer centric solutions
• ACTION ORIENTATED: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• CURIOUS: Seeks new ways to grow and be challenged, using formal and informal learning channels

What we’re looking for…

• Ideally you will have experience of working in a competitive customer focused role where you are comfortable working towards and exceeding sales targets
• Customer centric and a self‑starter, you will enjoy developing the business through phone‑based relationships, becoming the subject matter expert for your customers
• A flexible approach and an ability to work under pressure whilst identifying business opportunities

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high‑performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.

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