Customer Success Manager - E-commerce

About the Role

Our client is looking for a proactive and customer-focused Customer Success Manager to join their fully remote team, supporting their e-commerce clients. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize the value of our client's platform and services. Your focus will be on building strong relationships, understanding client needs, and driving client satisfaction and retention. This is a fantastic opportunity for a driven individual with excellent communication skills and a passion for client support within the digital retail space, working from anywhere in the UK.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of e-commerce clients.
• Understand client business goals and guide them on how to best utilize the platform's features and services.
• Proactively identify opportunities for client growth and success, offering strategic advice.
• Monitor client account health, engagement, and key performance indicators.
• Address client inquiries and concerns promptly, ensuring timely and effective resolutions.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and value realization.
• Collaborate internally with sales, product, and support teams to advocate for client needs.

Requirements

• Proven experience in Customer Success , Account Management, or a client-facing role, preferably in e-commerce or SaaS.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to client management.
• Ability to understand and articulate technical concepts related to e-commerce platforms.
• Self-motivated and able to work effectively independently in a remote setting.
• Demonstrated ability to manage multiple client accounts simultaneously.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote working arrangement offering flexibility and work-life balance.
• Opportunity to work with a diverse range of e-commerce businesses.
• Continuous learning and professional development opportunities.
• A supportive and collaborative company culture dedicated to client success in the Norfolk region and beyond.