Customer Success Manager (Remote)

Customer Success Manager (Remote)

Overview

CV-BRIDGE LTD is looking for a confident, organised and customer-focused Customer Success Manager to join our remote UK-based team.

This role is ideal for someone with strong communication, relationship-building and problem-solving skills who enjoys supporting customers, understanding their needs and helping deliver a positive long-term experience.

Job Snapshot

📍 Location: London, UK
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎯 Experience: Entry Level
💷 Salary: £35,000–£40,000 per annum

Key Responsibilities

• Build and maintain positive relationships with customers
• Act as a key point of contact for customer enquiries and support
• Understand customer needs and provide clear, professional guidance
• Support onboarding, follow-ups and ongoing customer engagement
• Maintain accurate customer records and update internal systems
• Monitor customer experience and identify areas for improvement
• Help resolve issues and escalate where appropriate
• Collaborate with internal teams to support customer requirements
• Support retention and long-term customer satisfaction

Requirements

• Strong written and verbal communication skills
• Professional and customer-focused approach
• Good relationship-building and interpersonal skills
• Strong organisation and time-management ability
• Good problem-solving skills and attention to detail
• Comfortable using CRM systems, spreadsheets and online tools
• Ability to manage multiple priorities effectively
• Able to work independently in a remote environment
• Previous customer service, client support, account management or sales experience is beneficial

What We Offer

• £35,000–£40,000 annual salary
• Remote UK working arrangement
• Permanent, full-time position
• Opportunity to build practical customer success and relationship-management experience
• Exposure to modern CRM and customer engagement workflows
• Opportunity to strengthen communication, problem-solving and client-management skills
• Career development within a growing UK-focused business

How to Apply

Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.