Customer Success Manager

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés..Our Team and What We’ll Accomplish TogetherOur EMEA Customer Success team partners with clients across Europe and collaborates closely with global colleagues, combining the expertise and capabilities gained through strategic acquisitions to deliver impactful wellbeing outcomes worldwide.As we experience rapid growth throughout EMEA, you'll be at the forefront of our expansion. You will play a pivotal role in driving customer outcomes, retention, and growth through strategic partnerships with some of the region's leading employers.Why This Matters: The need for employers to support the health, wellbeing, and productivity of their people has never been greater. At TELUS Health, we help organizations make informed decisions through data, insights, and evidence-based wellbeing solutions that positively impact both employees and business performance. Every relationship you build, every insight you uncover, and every growth opportunity you identify contributes to creating healthier workplaces and stronger organizational outcomes around the world.Are you ready to combine strategic relationship management, commercial growth, and data-driven storytelling to help clients achieve better wellbeing outcomes?Join us on this exciting journey and help shape the future of workplace wellbeing.What You’ll DoOwn Client & Executive Relationships: Manage a portfolio of up to 20 priority clients, developing strong relationships with HR, Benefits, Wellbeing leaders, executive sponsors and budget owners to drive programme success, retention and long-term partnership growth.Drive Retention and Growth: Take ownership of renewal outcomes and identify opportunities to expand TELUS Health solutions within existing accounts. Build commercial account plans that demonstrate value, uncover client needs and generate revenue growth.Deliver Strategic Value: Develop a deep understanding of client priorities and business objectives, leading executive business reviews, success planning sessions, and value realisation discussions that align TELUS Health solutions to wellbeing and organizational goals.Lead with Insight: Translate EAP utilisation, engagement and business data into meaningful client conversations. Use insights, trends and AI-powered tools to tell a compelling story that drives action, informs targeted wellbeing engagement strategies, increases adoption and delivers measurable wellbeing and business outcomes.Champion Innovation and Change: Help clients navigate evolving workplace wellbeing challenges by introducing new solutions, capabilities, and best practices that maximize value and adoption.Collaborate for Impact: Partner closely with Sales, Product, Marketing, Operations and Clinical teams to deliver exceptional client experiences and accelerate customer outcomes.Drive Excellence: Maintain accurate renewal & account plans, opportunity forecasts and success metrics while proactively mitigating risks and identifying opportunities for continuous improvement.What you Bring3+ years of experience in Customer Success, Account Management, Strategic Account Management, or a consultative client-facing role with responsibility for retention and growth.Demonstrated commercial acumen, with a proven track record of achieving renewal, upsell, cross-sell, or revenue growth targets within existing customer accounts.Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.Experience managing a portfolio of strategic clients in a high-touch engagement model, building executive relationships and influencing senior stakeholders.Strong analytical skills with the ability to interpret data, identify trends, and transform insights into compelling business recommendations and client stories.Comfortable leveraging AI-powered technologies, automation, and data-driven tools to improve decision-making, customer outcomes, and operational effectiveness.Proven ability to navigate ambiguity, embrace change, and thrive in high-growth, fast-evolving environments.Exceptional consultative, communication, presentation, and stakeholder management skills, with confidence engaging audiences from frontline teams through to C-suite executives.Experience creating and executing success plans that align customer objectives with measurable business outcomes.Experience with Google Workplace Tools, Salesforce, Power BI or similar technologies used to manage customer health, performance metrics and growth opportunities.Occasional travel within the assigned region(s) will be required.What We OfferSales incentive planComprehensive training and onboarding programmePrimarily remote work with a strong preference for candidates based in or around LondonPensionPrivate Medical Insurance including Digital GPHealthcare Cash Plan - claim back dental bills or the cost of new glassesDental PlanLife InsuranceGroup Income Protection24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidaysAccess to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and moreEmployee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need#LI-Remote#LifeAtTELUS#HiringNowÀ propos de nousNous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection. #J-18808-Ljbffr