Customer Success Manager

About the Role

Our client is seeking a driven and client-focused Customer Success Manager to join their team in Norwich . This role is paramount in ensuring our clients derive maximum value from our client's products and services, fostering long-term relationships and driving retention. You will act as a strategic advisor, understanding client goals and proactively guiding them towards success. This is a significant opportunity for a proactive individual passionate about client advocacy and business growth, working within a supportive hybrid environment.

Key Responsibilities

• Develop and maintain strong, trusting relationships with a portfolio of key clients.
• Onboard new clients and ensure a smooth transition to service utilization.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular business reviews to align client goals with product capabilities.
• Serve as a client advocate internally, communicating feedback to product and sales teams.
• Drive client adoption and maximize their value realization from our services.

Requirements

• Proven experience in Customer Success , Account Management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of client relationship management and retention strategies.
• Ability to analyze client data and identify trends and insights.
• Proactive problem-solving skills and a strategic mindset.
• Familiarity with CRM software and customer success platforms.

Benefits

• Competitive salary and attractive bonus structure.
• Hybrid working model, offering flexibility in Norwich .
• Comprehensive health, dental, and vision benefits.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative company culture focused on client outcomes.
• Generous paid vacation and company holidays.