Customer Success Manager

If you think you are the right match for the following opportunity, apply after reading the complete description.
Customer Success Manager Location : Woking area (office-based)Salary : £36,000£46,000 per yearJob Type : Full-time, Permanent, Office-BasedA growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, measurable value from IT and cloud services.This is not a technical support or sales role. The focus is on client outcomes, engagement, retention, and long-term success.As a Customer Success Manager, you will act as the primary advocate for your clients, guiding them through onboarding, helping them understand the services they receive, and ensuring those services align with their business goals.What youll be doing

• Build strong, long-term relationships with a portfolio of client accounts
• Act as the main non-technical point of contact for service experience and engagement
• Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services
• Ensure clients clearly understand their services and how they support business outcomes
• Drive adoption of services, xwwtmva tools, and best practices to maximise client value
• Lead regular service review meetings, clearly demonstrating value, trends, and improvement opportunities
• Translate service metrics and operational data into clear, client-friendly insights
• Work closely with service delivery, technical, and account teams to
  Please click on the apply button to read the full job description