Customer Support Administrator

About the Role

Our client is seeking an organized and attentive Customer Support Administrator to enhance their support operations in Oxford . This role operates on a hybrid model, offering a balance between remote work flexibility and essential in-office engagement. You will play a key role in managing customer support processes, ensuring efficient handling of inquiries, and maintaining accurate records. This is a prime opportunity for individuals with strong administrative skills, a keen eye for detail, and a passion for delivering excellent customer service within a dynamic hybrid work environment in the renowned city of Oxford , contributing to team efficiency and customer satisfaction.

Key Responsibilities

• Manage customer support tickets, ensuring timely responses and resolutions.
• Maintain and update customer records and databases accurately.
• Assist in generating reports on customer support metrics and trends.
• Communicate with customers to confirm details, provide updates, and resolve queries.
• Support the customer service team with administrative tasks and process improvements.

Requirements

• Experience in an administrative or customer support role is essential.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Excellent written and verbal communication skills.
• Comfort working in a hybrid setup, with flexibility for office-based tasks in Oxford .

Benefits

• Competitive salary and potential for performance-related increases.
• Comprehensive training program and ongoing skill development.
• Flexible hybrid working arrangement for improved work-life balance.
• Access to company benefits and employee assistance programs.
• A supportive and professional team environment within Oxford .