Customer Support Advisor - Payments & Billing

About the Role

Our client is seeking a detail-oriented Customer Support Advisor to specialize in payments and billing inquiries for their growing customer base in Manchester . This role is vital for ensuring financial clarity and trust with our customers, handling queries related to invoices, payments, subscriptions, and refunds. You will be part of a dedicated finance support team, working to resolve discrepancies and provide exceptional service that maintains customer loyalty. This is an ideal position for an individual with strong numerical skills and a customer-centric approach, looking to advance their career in a specialized support function within a reputable organization that invests in its employees' development and well-being.

Key Responsibilities

• Address customer inquiries regarding invoices, billing cycles, payment methods, and outstanding balances.
• Process refunds, adjustments, and account updates accurately and efficiently.
• Investigate and resolve billing discrepancies or disputes with professionalism.
• Educate customers on payment options and subscription management.
• Liaise with internal finance departments to resolve complex billing issues.
• Maintain up-to-date and accurate customer account information in the billing system.

Requirements

• Previous experience in a customer service role, ideally with exposure to billing or financial support.
• Excellent numeracy skills and attention to detail.
• Familiarity with payment processing systems and accounting principles.
• Strong communication skills, capable of explaining financial information clearly.
• Ability to manage sensitive customer financial data with discretion and integrity.

Benefits

• Competitive salary package with bi-annual performance reviews.
• Fully remote working opportunity , allowing flexibility and work-life balance.
• Comprehensive health and wellness benefits.
• Generous holiday allowance.
• Opportunities for career progression into finance or advanced support roles.