Customer Support Advisor

About the Role

Our client is looking for a proactive and customer-focused Customer Support Advisor to join their team in Coventry . In this hybrid role, you will be the voice of the company, assisting customers with their inquiries, resolving issues, and ensuring a positive experience across all interactions. You'll work closely with other departments to address customer needs effectively, contributing to the overall success and reputation of the business. This position offers a blend of remote flexibility and in-office collaboration, fostering a dynamic work environment.

Key Responsibilities

• Handle incoming customer calls, emails, and chat messages, providing accurate and timely support.
• Investigate and resolve customer complaints and queries, escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Provide product and service information to customers, guiding them to the best solutions.
• Collaborate with sales and technical teams to ensure seamless customer service.

Requirements

• Previous experience in a customer-facing role, preferably in a support capacity.
• Strong communication and problem-solving skills.
• Ability to adapt to a hybrid work model, balancing remote and office-based tasks.
• Familiarity with CRM systems and ticketing platforms.
• A positive attitude and a commitment to customer satisfaction.

Benefits

• Competitive salary package.
• Health and wellness benefits.
• Hybrid working arrangement offering flexibility.
• Opportunities for training and career growth.
• A friendly and supportive team atmosphere.