Customer Support Advisor

About the Role

Our client is looking for a friendly and efficient Customer Support Advisor to join their team in Stoke-on-Trent . This role focuses on providing exceptional support to customers, addressing their inquiries, resolving issues, and ensuring a positive experience. You will be the voice of the company, representing its values and commitment to customer satisfaction. This hybrid position is ideal for an individual with strong communication skills, a passion for helping people, and the ability to work effectively both independently and as part of a team.

Key Responsibilities

• Answer customer queries via phone, email, and live chat promptly and courteously.
• Assist customers with product information, troubleshooting, and order-related issues.
• Log all customer interactions and resolutions accurately in the CRM system.
• Process customer requests, such as updating account details or initiating returns.
• Escalate complex issues to the appropriate departments for resolution.

Requirements

• Previous experience in a customer service role is desirable.
• Excellent verbal and written communication skills.
• Familiarity with CRM software and helpdesk tools.
• A patient, empathetic, and customer-focused attitude.
• Ability to manage workload efficiently in a hybrid working environment in Stoke-on-Trent .

Benefits

• Competitive hourly wage with potential for overtime.
• Hybrid working model, providing a mix of office-based and remote work.
• Comprehensive training and ongoing support to help you succeed.
• Generous staff discounts on company products.
• A positive and supportive team culture focused on customer care in Stoke-on-Trent .