Customer Support Advisor

About the Role

Our client is recruiting for a proactive Customer Support Advisor to enhance their service delivery in Portsmouth . This role involves assisting customers with inquiries, troubleshooting problems, and ensuring a seamless experience with our products and services. You will be an integral part of a team dedicated to exceeding customer expectations, working in a flexible hybrid model that combines office presence with remote flexibility. This is a great opportunity to contribute to a customer-centric organization based in Portsmouth .

Key Responsibilities

• Handle customer queries via phone, email, and live chat, providing accurate and helpful information.
• Diagnose and resolve customer issues effectively, escalating complex cases as needed.
• Process customer requests, such as account updates and order modifications.
• Maintain up-to-date records of customer interactions and resolutions in the CRM system.
• Contribute to team efforts by sharing knowledge and supporting colleagues.

Requirements

• Experience in a customer support or client relations role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Ability to adapt to a hybrid work environment and manage tasks effectively.

Benefits

• Competitive salary and potential for bonuses.
• Generous holiday entitlement.
• Health and wellbeing programs.
• Opportunities for skill development and career progression.
• A dynamic and collaborative work culture in Portsmouth .