Customer Support Advisor

About the Role

Our client is seeking a friendly and efficient Customer Support Advisor to join their team in Newcastle upon Tyne . This role involves providing top-tier support to customers, addressing their queries and concerns with professionalism and care. You will play a crucial part in maintaining customer satisfaction and loyalty by offering effective solutions and guidance. This position offers a blend of in-office collaboration and remote flexibility, ideal for someone looking to be part of a committed support network in the North East of England , while still enjoying some autonomy in their work.

Key Responsibilities

• Handle incoming customer inquiries through various communication channels.
• Investigate and resolve customer issues in a timely and satisfactory manner.
• Educate customers on product features and services to enhance their experience.
• Maintain accurate customer records and interaction logs.
• Collaborate with team members to share best practices and improve service delivery.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Previous experience in a customer-facing role is advantageous.
• Strong active listening and verbal communication skills.
• Patience and a customer-centric approach to problem-solving.
• Familiarity with helpdesk software or ticketing systems is a plus.
• Ability to adapt to a hybrid work model, balancing office and remote duties.
• Reside within commuting distance of Newcastle upon Tyne .

Benefits

• Attractive starting salary with potential for increases.
• Opportunities for career advancement within the company.
• Hybrid working model offering flexibility.
• Contributory pension scheme.
• Team-building events and a positive work environment.