Customer Support Advisor

Salary:

£26,000.00 - £28,000.00 Per year

We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a full time, permanent term role with a mix of home and office working.

The Role:

As a Customer Support Advisor in our Customer Management Centre you’ll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.

This is a varied and busy role where you will be delivering the best possible outcome for our customers.

What we are looking for:

• Strong administration skills

• Great customer service and the ability to actively listen

• We need you to have good computer skills as we use multiple systems

• The ability to turn a problem in to a solution

• Empathy and a passion for helping people

• The ability to connect and communicate with colleagues across the business

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% and Life cover at 4x salary

• Enhanced maternity/paternity/adoption pay

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

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