Customer Support Agent HUB

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities as a Customer Support Agent:

Provide frontline support via telephone, email, and live chat

Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods

Book appointments and coordinate plans in line with operational requirements

Maintain accurate and timely records across internal systems (e.g., Salesforce).

Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions

Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery

Provide clear, accurate service information to customers in a friendly, courteous manner

When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns.

Requirements

• At least 3 years’ experience in a customer-facing or support role.
• Experience of using databases and a proficient IT user.
• Outstanding verbal and written communication skills.
• Experience working in a fast paced, customer handling environment.
• Clear understanding of confidentiality and handling sensitive information.
• Self-sufficient and a problem solver.
• Happy to undertake a DBS check.

The Role

• Fully remote, home based (all IT equipment will be provided).
• Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.
• Salary of £24,000 - £27,000 depending on experience.

If you are interested in this Customer Support Agent role, please apply with an up-to-date CV