Customer Support Agent

About the Role

Our client is seeking a dedicated Customer Support Agent to join their established team in Sheffield . In this role, you will be the primary point of contact for customers, providing essential assistance and ensuring their needs are met efficiently and professionally. You will handle a variety of inquiries, troubleshoot issues, and contribute to a positive customer experience. This is an excellent opportunity for an individual who is passionate about service and thrives in a dynamic, customer-focused environment. You will work within a supportive team that values clear communication and problem-solving, playing a key role in upholding the company's service standards in Sheffield .

Key Responsibilities

• Respond promptly and effectively to customer inquiries via phone and email.
• Provide clear and accurate information regarding products and services.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Log all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and escalate issues to relevant departments when necessary.
• Contribute to team goals by achieving performance targets for response and resolution times.

Requirements

• Previous experience in a customer support or helpdesk role is advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other support tools.
• Ability to remain calm and professional under pressure.
• A customer-centric approach and a willingness to learn.

Benefits

• Competitive starting salary.
• Opportunities for training and career progression.
• Health and wellbeing benefits.
• A friendly and collaborative working atmosphere.
• Regular performance reviews and feedback.