Customer Support Agent

About the Role

Our client is seeking a friendly and efficient Customer Support Agent to join their team in Brighton . This role is pivotal in providing exceptional front-line support to customers, addressing their needs and ensuring their satisfaction. You will be the voice of the company, handling inquiries and resolving issues with professionalism and care. This is an excellent opportunity for an individual who is passionate about customer service and enjoys working collaboratively within an office environment, contributing directly to the company's reputation for excellent support.

Key Responsibilities

• Handle incoming customer calls and emails, providing prompt and accurate assistance.
• Resolve customer queries regarding products, services, and orders.
• Process customer requests, such as returns, exchanges, and order modifications.
• Maintain detailed records of customer interactions and resolutions.
• Escalate complex issues to the appropriate departments for resolution.

Requirements

• Experience in a customer service or call center role.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Proficiency with computer systems and support software.
• Commitment to providing excellent customer care in our Brighton office.

Benefits

• Competitive salary.
• Opportunities for training and skill development.
• A positive and supportive office culture.
• Health and safety focused workplace.
• Potential for career progression within the company.