Customer Support Agent

About the Role

Our client is seeking a motivated and detail-oriented Customer Support Agent to join their team in Portsmouth . This hybrid role offers a blend of in-office and remote working, providing flexibility while maintaining essential team collaboration. You will be responsible for providing high-quality support to our customers, resolving inquiries, and ensuring a positive experience across all interactions. This is an excellent opportunity to contribute to a company that values its employees and invests in their professional growth, working within a dynamic environment in the vibrant city of Portsmouth .

Key Responsibilities

• Handle inbound customer queries via telephone, email, and live chat in a professional and efficient manner.
• Provide accurate information about products, services, and policies to customers.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Record and update customer interaction details in the CRM system promptly and accurately.
• Collaborate with team members and other departments to address complex customer needs.
• Identify opportunities to enhance the customer experience and provide feedback for process improvement.

Requirements

• Previous experience in a customer service or support role.
• Strong communication and active listening skills.
• Proficiency in using computers and common office software.
• Ability to multitask and manage time effectively in a dynamic work environment.
• A positive attitude and a commitment to providing excellent customer care.
• Must be able to commute to our Portsmouth office as required by the hybrid schedule.

Benefits

• Competitive starting salary with regular performance reviews.
• Hybrid working model offering a balance between office and remote work.
• Comprehensive training and development opportunities.
• Pension scheme and holiday entitlement.
• Access to employee assistance programs and wellness resources.