Customer Support Agent

About the Role

Our client is seeking a proactive and customer-focused Customer Support Agent to join their hybrid team in Liverpool . You will be the primary point of contact for customers, providing efficient and friendly support across various channels. This role is essential for maintaining high standards of customer satisfaction and ensuring a seamless experience with our products and services. The hybrid model allows for a blend of in-office collaboration and remote flexibility, offering a balanced work environment. You will work alongside a supportive team, contributing to a positive company culture and directly impacting client loyalty through exceptional service delivery.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat platforms.
• Provide accurate information regarding products, services, and order status.
• Address and resolve customer complaints and issues in a professional and timely manner.
• Document all customer interactions and resolutions within the company's CRM system.
• Collaborate with team members to share best practices and improve service delivery.

Requirements

• Previous experience in a customer service or support role is preferred.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in using basic computer applications and CRM software.
• Ability to multitask and manage time effectively in a dynamic environment.
• A positive attitude and a strong commitment to customer satisfaction.

Benefits

• Competitive hourly wage with potential for overtime.
• Hybrid work arrangement offering flexibility between home and office.
• Access to company benefits including paid holidays.
• Opportunities for training and development within the customer service field.
• A friendly and supportive team atmosphere in our Liverpool office.