Customer Support & Product Enablement Specialist

Valeria Aguerri is looking for a customer support professional to respond to inquiries via Intercom with speed and empathy, troubleshoot product issues, and escalate bugs when needed. You’ll also help build self-serve resources to reduce incoming tickets.

In this role you’ll partner with Product, Engineering and Customer Success to surface customer feedback, improve workflows, and measure support volumes, resolution times, and content performance, balancing reactive support with proactive

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