Customer Support Coordinator - Sheffield Office

About the Role

Our client is seeking an organized and proactive Customer Support Coordinator to join their team in Sheffield, South Yorkshire . This role is integral to ensuring that customer inquiries and issues are managed efficiently and effectively, contributing to overall customer satisfaction. You will work closely with the customer service team and other departments to facilitate seamless support operations from our Sheffield base. This is an excellent opportunity for an individual with strong organizational skills who is passionate about providing exceptional service and building a career in customer relations within a supportive local company.

Key Responsibilities

• Coordinate customer support activities, ensuring timely responses and resolutions.
• Manage incoming customer communications, directing them to the appropriate team members.
• Track customer issues through to resolution, ensuring all parties are informed.
• Maintain and update customer databases and support logs with accuracy.
• Assist in developing and improving customer support processes and documentation.
• Provide direct customer support as needed, handling inquiries and resolving basic issues.

Requirements

• Previous experience in a customer support , administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and prioritize effectively in a busy office environment.
• A commitment to providing high-quality customer service in Sheffield .

Benefits

• Competitive salary and regular pay reviews.
• Full-time employment with standard office hours.
• Comprehensive training and development opportunities.
• Company pension scheme and holiday entitlement.
• A friendly, team-oriented workplace culture.
• Conveniently located office in South Yorkshire .